Frequently asked questions

When will my order arrive?

Orders are usually delivered within 3–15 business days, depending on your region and the shipping option shown at checkout.

Kan jag returnera min order?

Yes. Contact us within 14 days after delivery as long as the item is unused and in its original condition. See our Return & Refund Policy for details.

How can I track my order?

You will receive tracking details by email when available after your order is prepared.

Can I edit my order after payment?

Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.

Vilka betalningsmetoder accepterar ni?

Vi accepterar de flesta kort och andra betalningsmetoder som visas vid kassan (till exempel Visa, Mastercard, PayPal, Apple Pay och Google Pay där det finns tillgängligt).

How can I track my shipment?

När spårning är tillgänglig får du en länk via e-post efter att din order har skickats.

Do you ship internationally?

Vi skickar till destinationer som finns tillgängliga vid kassan. Om ditt land inte är listat kan vi tyvärr inte skicka dit ännu.

Vem driver denna butik?

Smart Picks Active is operated by Hayawanati, Würzburg, Germany.

How do I contact support?

Email support@smartpicksactive.com or use our Contact page.

How do you protect my data?

Vi följer branschstandarder. Se vår integritetspolicy för detaljer och dina rättigheter.

Are opened or sealed products returnable?

Opened sealed goods, hygiene products, personal-care items, or products that have been opened after delivery may not be accepted unless the item is faulty, damaged, or incorrect.

Do you offer multilingual support?

Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.