Frequently asked questions
Quick answers to the most common questions from our customers.
When will my order arrive?
Orders are usually delivered within 3–15 business days, depending on your region and the shipping option shown at checkout.
Can I return my order?
Yes. Contact us within 14 days after delivery as long as the item is unused and in its original condition. See our Return & Refund Policy for details.
How can I track my order?
You will receive tracking details by email when available after your order is prepared.
Kan jeg redigere min ordre efter betaling?
Contact us as soon as possible before shipping starts. We will try to help if the order has not yet been prepared.
What payment methods do you accept?
We accept major cards and other payment methods shown at checkout (for example Visa, Mastercard, PayPal, Apple Pay, and Google Pay where available).
How can I track my shipment?
When tracking is available, you will receive a link by email after your order ships.
Do you ship internationally?
We ship to destinations available at checkout. If your country is not listed, we cannot ship there yet.
Who operates this store?
Smart Picks Active is operated by Hayawanati, Würzburg, Germany.
How do I contact support?
Email support@smartpicksactive.com or use our Contact page.
How do you protect my data?
Vi følger branchestandarder. Se vores privatlivspolitik for detaljer og dine rettigheder.
Are opened or sealed products returnable?
Åbne forseglede varer, hygiejneprodukter, personplejeprodukter eller produkter, der er blevet åbnet efter levering, må ikke accepteres, medmindre varen er fejlbehæftet, beskadiget eller forkert.
Tilbyder I flersproget support?
Our storefront is available in multiple languages. Support is provided in English; we aim to help with other languages when possible.